Two out of three iPhone buyers surveyed linked a credit card to their iPhones to enable Apple Pay, and 88 percent of those used the service once in the past four months. On average, Apple Pay users made 2.6 in-store transactions using the payments service during its first four months of availability.
Two-thirds of Apple Pay users claimed to have run into problems at checkout, making the Apple Pay experience less appealing. 48 percent of those who had problems said the merchant took too long completing the transaction, 42 percent said the cashier was unfamiliar with Apple Pay, and 36 percent said transactions were posted incorrectly or double counted.
The Apple Pay terminal simply did not work according to 27 percent of respondents who had issues, and 23 percent said it was inconvenient to choose a card in Passbook. In a separate section, 47 percent of those who had attempted to use Apple Pay ran into problems with the store not accepting Apple Pay even though it was one of Apple's partners.
"However, the early-on transaction potential is being undercut by low repeat usage and lost payment opportunities," said Greg Weed, Director of Card Research at Phoenix. "The demand is there: 59% of Apple Pay users have gone into a store and asked to make a purchase with Apple Pay. But so is the disappointment: 47% visited a store that was listed as an Apple Pay merchant only to find out that the specific store they visited did not accept (or were not ready to accept) Apple Pay."For the study, Phoenix surveyed 3,002 respondents. Of those, 532 owned an iPhone 6, 350 linked a card to Apple Pay, and 302 used Apple Pay to make a purchase at least once during the last four months. With a small sample size, it is difficult to draw concrete conclusions about overall Apple Pay usage habits and customer experiences, but Phoenix's survey seems to be reflective of issues users have had with the service.
In our own experiences at MacRumors, we've had multiple occasions where an Apple Pay terminal simply failed to work, or took several tries to register a payment. We have also seen Apple Pay partner stores that were not equipped to accept Apple Pay payments, and we've run into employees who knew little about the service.
At other locations, we've been forced to sign for purchases, greatly cutting down on Apple Pay's ease of use, and at times, we've also been asked to show ID for a purchase, causing us to pull out a wallet anyway. We've seen several other reports of problems with Apple Pay on our own forums, and several journalists have gone hands-on with Apple Pay and seen issues first hand.
Apple Pay may still have hiccups to overcome, but the service has seen early success and will continue to improve with wider adoption. 72 hours after launch, Apple Pay had more than 1 million credit and debit activations, and from October through January, Apple Pay accounted for two of every three dollars spend through contactless payments on Visa, Mastercard, and American Express. As of March, Apple Pay is accepted at more than 700,000 locations in the United States, and merchant adoption continues to grow.
In January, Apple CEO Tim Cook said Apple Pay was "off to a very strong start" and that he expects 2015 to be "the year of Apple Pay."
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Crucial M500 960GB 2.5-inch Internal Solid State Drive $293 shipped (Reg. $360)
Gold Box: OontZ Angle Bluetooth speaker by Cambridge SoundWorks: $20 Prime shipped (Orig. $80), waterproof: $35 (orig: $130)
MacBook Air 11-inch (Early 2014) 1.4GHz/4GB/128GB: $700 shipped (Orig. $899)
Aukey 3600mAh power bank + free Lightning cable $16 Prime shipped ($26 value), more
Outsource your house chores to Amazon and get a free $20 gift card
Small States Review: TM1985’s Weekend Duffel is the perfect companion for any excursion, $371 giveawayMore new gear from today:
This Limited Edition Batman: Arkham Knight PlayStation 4 is one of the best looking consoles ever, pre-order today
- New! Games/Apps: Nintendo 2DS w/ Mario Kart 7 $100 (Reg. $130), iOS freebies, more
- New! Daily Deals: Dell 4K 24″ monitor $465, Insignia indoor/outdoor speakers $40, more
- New! Headphones: Beats Tour 2.0 in-ears $102 (orig. $150), many more
- New! Home theater upgrade: Bose Acoustimass 6 speaker set $369 shipped (Reg. $400+)
- New! Fisher-Price or V-Tech Toys Buy One Get One Free at Toys R Us
Media: Hobbit – Battle of the Five Armies BR/DVD/Digital $13, much more
- Replace your car’s busted radio w/ this Pioneer CD/USB receiver on sale for $50 (Reg. $100)
- Clean up your diet w/ free Kindle downloads of these healthy cookbooks
- Three-year sub to Bloomberg Businessweek magazine: $20 shipped (Reg. $150)
- This PlayStation 4 Bloodborne bundle includes 2 games, a gift card and is $400
- Nintendo deals: amiibo figures 25% off, 3DS games $25, eShop 10% off
- Storage: Samsung 250GB SSD $100, Toshiba 500GB Portable HD $35
- Mackie speakers + ATH-M40x Pro Headphones $130 shipped ($200 value)
- Canon imageCLASS Monochrome Laser Printer $65 shipped (Reg. $100)
- iTunes Free App of the Week: Tangent, make pictures into unique works of art ($2 value)
- This Netgear Wi-Fi extender will help cover your home’s dead zones for $29 (Reg. $37)
- USB Chargers: Vinsic dual-port $7, Photive 6-port $27, Omaker 3-port $9
- PreSonus Powered Speakers + Audio-Technica ATH-M50x Headphones $209 (Reg. $430)
- Save 20% off Patagonia, The North Face and much more at the REI dividends sale
- WD Elements 750GB USB 3.0 Portable Hard Drive: $40 shipped (orig. $100)
- Headphones: Sol Republic Tracks Air Bluetooth $75, more
- Call of Duty Strike Team for iOS/Android drops to its lowest price yet: $2 (Reg. $7
- Apple adds 12 different iMac w/ Retina 5K models to its refurb store, up to $660 off
Play Super Mario 64 in beautiful HD for free in your browser
Neo smartpen N2 instantaneously sends handwritten words and doodles to its iOS/Android app
- This case lets you deck out your MacBook with LEGO bricks
- Spotify finds an exclusive gaming console home w/ Sony’s new PlayStation Music service
- Amazon announces unlimited Cloud Drive storage for all of your photos and files
- The software used by Pixar to create visual effects for movies like Toy Story is now free
- Former Apple Designer launches new iOS and Android connected timepiece
- Relive the most epic battles from the Final Fantasy series in Record Keeper for iOS/Android
- Here’s how to install Kano OS on your Raspberry Pi 2 for free
- The iDrink iPhone case includes a built-in breathalyzer, bottle opener and driving game
- InfiniteUSB cables offer an endless supply of USB ports for your laptop
Filed under: Tips and Tricks Tagged: 9to5Toys, Amazon Gold Box, Amiibo, app deals, Batman PlayStation 4, Bluetooth Speaker, coupon codes, Daily Deals, free apps, free shipping, giveaways, Hard Drives, NAS, networking gear, Nintendo, playstation 4, QNAP, video games
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Apple has only sanctioned a small set of App Store apps to support its CarPlay feature with Audio Books for iPhone today joining that limited list. The latest version of Audio Books adds integration with CarPlay head units for easily finding audiobooks to play through your car stereo on your drive.Review, $12+Amazon, $13 iBooks, Free Audible/Audio Books).
The CarPlay interface for Audio Books presents both saved books in your library as well as featured books from the service. You can also easily navigate through genres of audiobooks and quickly find free titles to listen to on your drive without signing up for an account. You can see the Audio Books CarPlay interface below:
Aside from CarPlay integration, the new version of Audio Books includes a new design (but not iPhone 6 native resolution) and more:What’s New in Version 5.0.3
-Fully updated user interface with a new minimalist look and feel
-Improved book browsing and general user experience for international users
-Full integration with CarPlay and select in-car infotainment systems
-Audio player updated to incorporate full functionality and controls without sub-menus
-Re-organized settings page displays critical account information more prominently
-Improved navigation throughout the app for a more intuitive user experience
Audio Books for iPhone is available for free on the App Store.
Filed under: Apps Tagged: App Store, Apps, audio, audio books, audiobooks, AudioBooks.com, Becoming Steve Jobs, Biography, books, CarPlay, CarPlay apps, Fiction, free audiobooks, free books, iPhone, non-fiction
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