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<p>Speaking at the Code Conference south of Los Angeles this evening, Snapchat CEO Evan Spiegel revealed that the key Snapchat feature of needing to hold down the display to view a photo or a video will go away in the future. Asked by Kara Swisher and Walt Mossberg about needing to hold down on the display to view content, Spiegel said that the feature was originally designed to circumvent the lack of a Screenshot API on the iPhone…</p>
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<p>Without developer access to the screenshot control, Snapchat used the holding down on the display mechanism to block people from being able to take screenshots of Snapchat photos and videos they were sent. Now that iOS has a Screenshot API, Spiegel hinted that the need to hold down on content to view pictures and videos will go away in the future. He said he doesn’t want to give away any “surprises,” but that the removal of needing to hold down content to view “may be in the cards,” while strongly hinting that this will come.</p>
<p>Addressing the Apple Watch, Spiegel said that the company looked closely at developing a smartwatch app, but that the company will take its time to make something “unique.”</p>
<p>Speaking of the Code Conference, we are here on the scene and will be covering Apple Senior VP of Operations Jeff Williams’ interview tomorrow. That event kicks off at 10:30 AM Pacific time, and we’ll be providing a live blog in the morning. <em>Top image via Recode.</em></p><br />Filed under: <a href='http://9to5mac.com/c...-company/'>AAPLCompany</a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/9to5mac.wordpress.com/381571/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/9to5mac.wordpress.com/381571/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/9to5mac.wordpress.com/381571/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/9to5mac.wordpress.com/381571/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gofacebook/9to5mac.wordpress.com/381571/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/facebook/9to5mac.wordpress.com/381571/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gotwitter/9to5mac.wordpress.com/381571/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/twitter/9to5mac.wordpress.com/381571/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/9to5mac.wordpress.com/381571/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/9to5mac.wordpress.com/381571/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/9to5mac.wordpress.com/381571/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/9to5mac.wordpress.com/381571/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/9to5mac.wordpress.com/381571/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/9to5mac.wordpress.com/381571/" /></a> <img alt="" border="0" src="http://pixel.wp.com/b.gif?host=9to5mac.com&blog=22754319&post=381571&subd=9to5mac&ref=&feed=1" width="1" height="1" /><p>Continue reading more about <a href="http://9to5mac.com/category/aapl-company/">AAPL Company</a> at <a href="http://9to5mac.com">9to5Mac</a>.</p><p>What do you think? <strong><a href="http://9to5mac.com/2015/05/26/snapchat-ceo-says-that-holding-down-snaps-to-view-might-go-away/#comments">Discuss "Snapchat CEO says that holding down Snaps to View might go away" with our community.</a></strong></p>
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Since OS X Yosemite debuted in October, there have been ongoing complaints about discoveryd consuming CPU resources, draining battery life, and causing issues with Wi-Fi. These problems have lingered for several months, even after multiple bug fixes and performance improvements included in OS X 10.10.1, 10.10.2, and 10.10.3.
Discoveryd was introduced with OS X Yosemite, replacing mDNSResponder for managing Mac networking tasks, but it's led to a host of problems like those listed above along with issues like slow wake from sleep, failures to resolve DNS names, duplicate machine names, and more, as detailed in a post earlier this year by Ars Technica. Several developers have also complained about discoveryd in Yosemite, including Instapaper's Marco Arment and Iconfactory's Craig Hockenberry.
It's no secret in the tech community that discoveryd is the root cause of so many problems. There are even crazy workarounds. With so many issues, you'd expect some information from Apple explaining ways to mitigate the problems.The removal of the unstable discoveryd process in OS X 10.10.4 beta 4 may improve network stability problems for many users who have been experiencing continual issues. With the removal of discoveryd, Apple has reverted back to using the earlier mDNSresponder process that was used before discoveryd was implemented with OS X Yosemite.
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Apple has fixed a bunch of OS X Yosemite's bugs since releasing it last fall, but one big one remained: the error-prone discoveryd DNS service was still present in 10.10.3, and it was still causing problems.
Today, Apple released a new beta build of the OS X 10.10.4 update, and it turns out that Apple's fix for the problem was the same as ours: 9to5Mac reports that the discoveryd service is gone, and it's been replaced by the mDNSResponder service that handled DNS in Mavericks and older versions. That doesn't mean discoveryd is gone for good—Apple could try to fix its bugs and reinstate it in a future update, or it could even be reintroduced in a future OS X 10.10.4 build—but it does appear to be gone for now.
Apple has never really articulated why the mDNSResponder process was replaced in the first place. Some have guessed that AirDrop and Handoff might rely on certain discoveryd functionality, but those features kept working if you manually replaced discoveryd with mDNSResponder, and they're apparently still working in this 10.10.4 build. We'll continue to track this as Apple puts out new versions of OS X.
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Back in March, Marriott Hotels announced that it plans to accept Apple Pay as a payment form at many of its properties this summer, and today the hotel chain has updated its Marriott International app for iPhone to include Apple Watch support.
Marriott’s Apple Watch app lets your check-in at the front desk with your reservation conveniently located on your wrist, catch notifications on your watch for when your room is ready, check out from the app when you’re trip wraps up, or just find the nearest Marriott property if you need a place to stay. Marriott’s Apple Watch app also includes a Glance for referencing your Marriott Rewards information and your next reservation from a swipe on the watch face. Marriott’s Apple Watch app is out now.
If you’re watching your expenses on your trip or any other time, PayPal has added a faster way to securely log in to its iPhone app. While it still doesn’t support native resolutions on iPhone 6 and iPhone 6 Plus displays, PayPal has added support for unlocking the app with Touch ID on the iPhone 5s and later.
Turning on Touch ID as a log in option requires first signing in with your PayPal email and password, then setting up a PIN in the app’s Login setting and toggling on Touch ID. PayPal’s update with Touch ID is available for free on the App Store.
Filed under: Apps Tagged: Apple watch, Apple Watch apps, Marriott, Marriott International, Paypal, Touch ID
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After many complaints from the developer community about poor networking performance on Yosemite, the latest beta of OS X 10.10.4 has dropped discoveryd in favor of the old process used by previous versions of the Mac operating system. This should address many of the network stability issues introduced with Yosemite and its new networking stack.
The discoveryd process has been subject to much criticism in recent months as it causes users to regularly drop WiFi access and causes network shares to list many times over, due to bugs. Many developers, such as Craig Hockenberry, have complained about the buggy software and workarounds have been found to include substituting the older system (called mDNSResponder) back into Yosemite.
discoveryd would cause random crashes, duplicate names on the network and many other WiFi-relate bugs. In the latest beta, Apple appears to have applied the same fix as the enthusiasts by axing discoveryd completely.
Looking at Activity Monitor on OS X 10.10.4 seed 4, discoveryd is no longer loaded by the system — instead relying on mDNSResponder. The ‘new’ process is really the one Apple used to use pre-Yosemite and did not have these problems.
It is still unclear why the change in the networking stack was ever made given that the old process worked so well and the new process had so many issues. There has been some speculation that the new stack is related to AirDrop and Handoff functionality although testing showed that these features still worked when the system was reverted back to the old process.
Regardless, it will please many to see that Apple has finally addressed these complaints, even if it embarrassingly involves going back to the old system rather than fixing the new code. OS X 10.10.4 will be released to the public in the coming months.
Apple is focusing on performance and stability for iOS 9 and OS X 10.11, so it will be interesting to see whether discoveryd makes a comeback in Apple’s next-generation operating system.
Filed under: AAPL Company, iOS, iOS Devices, Mac, Tech Industry Tagged: Apple, bugs, discoveryd, fixes, flaws, Network, OS X, problems, yosemite
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San Francisco and New York are said to be two of the locations in the United States where transit directions will be available. Both major cities are known for their public transportation options. In Canada, Toronto will likely gain transit routing options in the Maps app, as will London, Paris, and Berlin in Europe. Cities in China will also be included in the initial launch.
Apple is planning to expand access to transit information to additional cities following the fall launch of iOS 9, and cities that the company is hoping to add support for in the near future include Boston, Massachusetts and Tokyo, Japan, among others. Apple will likely work quickly to expand the feature even further across the rest of 2015 and into 2016.
Mass transit routing options have been missing from Maps since 2012, when Apple's native mapping system first replaced Google Maps in iOS 6. Transit directions were initially expected as part of iOS 8, and hints of transit options were indeed found in iOS 8 documentation, but organizational issues and staff shortages allegedly delayed the feature's release.
Apple's acquired many mapping-related companies since it introduced its Maps app, including transit apps HopStop and Embark, and in recent years, the company has also been expanding its in-house routing team as it furthers its work on the transit feature.
iOS 9, with the new Maps transit feature, is expected to be introduced at Apple's Worldwide Developers Conference on June 8.
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If you’re reading this article, you already know Apple’s pre-order drill for major new releases: Apple announces a new product, says advance online orders will start at 12:01am on a specific day, and then — when most of its customers are either exhausted or groggy — re-opens its online store to a pent-up frenzy of reservations. Virtually every time, Apple’s most dedicated customers deal with delays and web site loading problems. Sometimes, even if their orders were placed in the first hour or two of sales, they may also face uncertainty over adequate supplies for launch day deliveries.
Despite Apple CEO Tim Cook’s suggestion that the Apple Watch rollout could not be going better, his customers have widely deemed it a disaster: some unlucky people who pre-ordered Apple Watches in the first 10 minutes still haven’t received anything a full month later. Meanwhile, a group of “luckier” people — notably including scalpers — have found ways to skip Apple’s pre-order lines, walking into boutiques such as Maxfield in Los Angeles, and buying bunches of the same Watches pre-orderers are still waiting for.
Sure, overwhelming demand for new products can be hard to manage, and business gurus tend to write this off as a “good problem” for any company to have. But at some point, that good problem becomes chronic, frequently dissatisfying customers, which is when it has officially become a “bad problem.” Whether he admits it or not, that’s the situation Tim Cook faces today. The good news is that he’s well-known as a supply chain genius, so if anyone’s capable of fixing the three key problems within Apple’s screwy pre-order system, it’s him. My hope is that discussing these issues — as well as solutions — will inspire the improvements Apple’s customers have been wanting for a long time…
1: Rethinking the 12:01AM online pre-ordering experience. It’s been around five years since Apple started taking middle-of-the-night orders for iPhones — a process that has been unpleasant for customers since the beginning. Apple and its cellular partners have blamed one another over the years for various ordering errors and complete web site crashes, but at this point, Apple’s had more than enough time to make its own web site reliable for launches. Now that it’s transitioning into a luxury/lifestyle brand, it needs a no-nonsense online ordering experience — one that works whenever its customers are awake and ready to shop.
The biggest problem here is timing. Apple may have picked 12:01AM Pacific Time because it was a quiet time for web traffic, catering only to passionate customers, and a point at which Apple’s online sales team could focus on managing just one type of demand. But whatever the old justifications were, there’s no good reason to continue inconveniencing customers like this: Apple has millions of customers and billions of dollars in the bank; it should have the necessary staff and infrastructure to take its next million orders and make its next billion dollars any time of day. Midnight pre-order launches aren’t helping special customers at this point. Because of limited availability, eBay scalpers are actively gaming the system, and tons of valuable customers are getting pushed behind them in line.
Solution: It’s time to rethink both the timing of the pre-ordering process, and the process itself. If an arbitrary time is needed, why not noon — lunch time for at least some people? A better solution would eliminate artificial timing altogether. Apple has hundreds of millions of customer credit cards already on file, and the Apple Store goes down during every major new product announcement, anyway. So why not just start taking orders as soon as the event ends? To reward dedicated fans who watch the event, fulfill the first hour of preorders in first-come, first-served sequence after the event is over. After that first hour, let the next wave of delivery-date-sensitive customers optionally add a 2%-5% premium to their orders, donated straight to a charity such as PRODUCT (RED), to get earlier shipping priority. Any cancelled order moves the remaining orders up in line.
2: Streamlining SKUs to reduce consumer confusion and fulfillment issues. One of Steve Jobs’ smartest moves when returning to Apple was a radical streamlining of its product lines: fewer products meant less confusion for customers, fewer parts for manufacturing partners, and simpler stocking for retailers. But Apple’s SKUs (stock keeping units, or individual product variations) are out of control again. Competing cellular standards forced Apple to sell separate iPhones and iPads for various carriers, so it got used to making every color and every capacity in multiple versions, as well as bundling carrier-specific SIMs with some iPhones. Today, Apple sells over 50 different iPad models, which is probably why it was willing to roll out the Apple Watch in 38 different variations. Unfortunately, Apple didn’t warn customers in advance that it wasn’t actually ready to ship them all on day one, and some of those models missed the initial launch date by nearly a full month.
Solution: It’s time for Apple to go back to basics again and radically simplify its product lines. Now that the technologies have matured, iPhones should ship with universal network support, and with Apple SIMs pre-installed. Any carrier that doesn’t sign up for Apple SIM support in time for the next iPhone launch can skip the launch. Similarly, there should be one iPad — the cellular + Wi-Fi model — at the current price point of the Wi-Fi models, again with Apple SIMs pre-installed. And every aluminum or steel Apple Watch should ship with a Sport Band. These three changes would make Apple’s products a lot easier to choose from and ship.
3: Guaranteeing shipment of units in the order placed, putting online preorders ahead of retail sales. Although it doesn’t happen with every launch, some users have recently been disheartened by Apple’s willingness to fulfill some orders non-sequentially — a problem that may sound somewhat tricky to fix. It was least offensive when Apple offered same-day shipments of 38mm Apple Watches when some “day one, first hour” customers were still waiting for their 42mm Apple Watches. There’s no avoiding this: Apple has every reason to offer the quickest possible delivery of its 38mm inventory regardless of whether it’s backlogged on 42mm models.
The real problem was that many first-hour, first-day, and first-week pre-orders remained unfulfilled while Apple’s boutique retail partners were selling products to people who randomly walked in off the street. Los Angeles’s Maxfield sold many Apple Watch Sport and Apple Watch units this way, but Apple’s own retail stores routinely do this with Apple accessories, too. Last week, hard-to-find Apple Watch bands went on sale to walk-in customers at a handful of Apple Stores in cities such as Miami, Los Angeles, and Stanford, even though Apple hadn’t shipped month-old pre-orders and wasn’t promising to do so for another month. It’s just bad business to take and hold pre-orders when random retail customers will be able to walk in and buy the same products weeks or months earlier — it makes people feel as if they’re being treated unfairly.
Solution: Angela Ahrendts is supposedly working to blur the line between the Apple Retail and Online experiences. In fairness to customers of both shops, if “first come, first served” is going to be a policy, online pre-orders should always receive priority, rather than off-the-street retail customers. No one should be able to skip the line.
One More Thing: Redefining the retail “lineup” experience for a luxury brand. The single best comment I’ve seen from a reader this year was a commentary on Apple’s transformation into a fashion-lifestyle company; paraphrased, he said that the sight of people camping outdoors for Apple products in trash bag-like sleeping bags was clashing with Apple’s luxury retail ambitions. In other words, it’s time for Apple to bid good riddance to launch day lines. I think he’s right: waiting overnight for a new iPhone on the sidewalks of a shopping mall is no better than pitching a tent outside Walmart to save $50 on Black Friday. Between Apple’s widely-acknowledged success and the availability of options to avoid lines, there’s no good reason for these lineups, apart from the annual spectacle of seeing tired, disheveled adults and a growing number of professional line-waiters wait around for hours to pick up devices.
Solution: Apple’s online reservation system is capable of queuing customers for Genius Bar visits and try-on appointments. The company is also able to take advance and same-day orders for in-store product pickups. Apple Retail should expand upon these systems to form virtual launch-day lines, offering appointments to pick up new products on launch days. It should guarantee availability of the ordered product in up to two given capacities, colors, or sizes per customer; the launch day’s leftover inventory could thereafter become available to late-to-reserve customers, and then walk-in customers.
What do you think, readers? Share your thoughts in the comments section below!
Filed under: AAPL Company, Apple Watch, iOS Devices, Opinion Tagged: Apple, Apple Store, Apple watch, iPhone, online, Pre-orders
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