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Checkout Problems Hindering Growth in Apple Pay Usage

Today, 05:42 PM

Posted By x-bot in iDevice News
Apple Pay growth is being stymied by issues people are experiencing at checkout, including cashiers unfamiliar with the service and problems getting payment terminals to work. According to a new study conducted by Phoenix Marketing International (via Bloomberg) in February, these ongoing problems are resulting in fewer repeat usage attempts and missed payment opportunities.

Two out of three iPhone buyers surveyed linked a credit card to their iPhones to enable Apple Pay, and 88 percent of those used the service once in the past four months. On average, Apple Pay users made 2.6 in-store transactions using the payments service during its first four months of availability.

Two-thirds of Apple Pay users claimed to have run into problems at checkout, making the Apple Pay experience less appealing. 48 percent of those who had problems said the merchant took too long completing the transaction, 42 percent said the cashier was unfamiliar with Apple Pay, and 36 percent said transactions were posted incorrectly or double counted.

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The Apple Pay terminal simply did not work according to 27 percent of respondents who had issues, and 23 percent said it was inconvenient to choose a card in Passbook. In a separate section, 47 percent of those who had attempted to use Apple Pay ran into problems with the store not accepting Apple Pay even though it was one of Apple's partners.
"However, the early-on transaction potential is being undercut by low repeat usage and lost payment opportunities," said Greg Weed, Director of Card Research at Phoenix. "The demand is there: 59% of Apple Pay users have gone into a store and asked to make a purchase with Apple Pay. But so is the disappointment: 47% visited a store that was listed as an Apple Pay merchant only to find out that the specific store they visited did not accept (or were not ready to accept) Apple Pay."
For the study, Phoenix surveyed 3,002 respondents. Of those, 532 owned an iPhone 6, 350 linked a card to Apple Pay, and 302 used Apple Pay to make a purchase at least once during the last four months. With a small sample size, it is difficult to draw concrete conclusions about overall Apple Pay usage habits and customer experiences, but Phoenix's survey seems to be reflective of issues users have had with the service.

In our own experiences at MacRumors, we've had multiple occasions where an Apple Pay terminal simply failed to work, or took several tries to register a payment. We have also seen Apple Pay partner stores that were not equipped to accept Apple Pay payments, and we've run into employees who knew little about the service.

At other locations, we've been forced to sign for purchases, greatly cutting down on Apple Pay's ease of use, and at times, we've also been asked to show ID for a purchase, causing us to pull out a wallet anyway. We've seen several other reports of problems with Apple Pay on our own forums, and several journalists have gone hands-on with Apple Pay and seen issues first hand.

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Apple Pay may still have hiccups to overcome, but the service has seen early success and will continue to improve with wider adoption. 72 hours after launch, Apple Pay had more than 1 million credit and debit activations, and from October through January, Apple Pay accounted for two of every three dollars spend through contactless payments on Visa, Mastercard, and American Express. As of March, Apple Pay is accepted at more than 700,000 locations in the United States, and merchant adoption continues to grow.

In January, Apple CEO Tim Cook said Apple Pay was "off to a very strong start" and that he expects 2015 to be "the year of Apple Pay."mf.gif


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iPad comes under fire from Surface 3 running full Windows...

Today, 05:33 PM

Posted By x-bot in iDevice News
Microsoft’s early attempts to the tablet crown from Apple hasn’t really gone according to plan. All the Surfaces from the original to the Pro 2 were flops, but Microsoft seems to have hit its stride with the Surface Pro 3.mf.gif


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Chinese smartphone maker apologizes for likening Apple to...

Today, 05:31 PM

Posted By x-bot in iDevice News
A Chinese smartphone maker has apologized for an ad comparing Apple to mass-murdering Nazi leader, Adolf Hitler. The ad depicted a cartoon Hitler performing the Nazi salute, with his red armband showing the Apple logo instead of a swastika. Text onmf.gif


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Samsung’s Galaxy Blade Edge is a smartphone that doubles...

Today, 04:53 PM

Posted By x-bot in iDevice News
You know when you’re away from the kitchen and you really need to chop up some meat, but all you have with you is your phone? We’ve all been there, which is why Samsung is launching Galaxy Blade Edge, amf.gif


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Amazon wants to turn your house into a shopping cart

Today, 04:47 PM

Posted By x-bot in iDevice News
Amazon has made ordering stuff online ridiculously easy with its huge warehouses shipping online orders to Prime members in an instant. Apparently ordering stuff online is just too damn hard though, so today Amazon announced it’s newest creation: Dash buttons. Themf.gif


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Lethal chameleon tongue does not disappoint in slow-mo

Today, 04:38 PM

Posted By x-bot in iDevice News
Gene Simmons has a show-stopping demonic tongue wag. But it’s nothing compared to the tongue action of a panther chameleon. BBC Earth’s web series Earth Unplugged put the quirky chameleon in its slow-motion studio, shooting him at meal time atmf.gif


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Clean up your iTunes library with TuneUp and save 69%; pl...

Today, 04:15 PM

Posted By x-bot in iDevice News
Save time and money by purchasing top Mac apps from Cult of Mac Deals. For a limited time you can save up to 69% when you clean up your disorganized iTunes library with TuneUp, manage your AV files with WALTR,mf.gif


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9to5Toys Lunch Break: QNAP 2-Bay NAS $149, Crucial 9...

Today, 04:06 PM

Posted By x-bot in iDevice News

Keep up with the best gear and deals on the web by signing up for the 9to5Toys Newsletter. Also, be sure to check us out on: TwitterRSS FeedFacebookGoogle+ and Safari push notifications.

Today’s can’t miss deals:qnap-ts-231-nas.jpg?w=617&h=1024tp-link-tl-wa860re.jpg?w=649&h=1024Amazon Gold Box – up to 50% off Hard Drives & Networking: 2-Bay NAS $149, 1TB Wi-Fi HDD $120, more

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Crucial M500 960GB 2.5-inch Internal Solid State Drive $293 shipped (Reg. $360)

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Gold Box: OontZ Angle Bluetooth speaker by Cambridge SoundWorks: $20 Prime shipped (Orig. $80), waterproof: $35 (orig: $130)

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MacBook Air 11-inch (Early 2014) 1.4GHz/4GB/128GB: $700 shipped (Orig. $899)

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Aukey 3600mAh power bank + free Lightning cable $16 Prime shipped ($26 value), more

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Outsource your house chores to Amazon and get a free $20 gift card

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Small States Review: TM1985’s Weekend Duffel is the perfect companion for any excursion, $371 giveawayMore new gear from today:

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This Limited Edition Batman: Arkham Knight PlayStation 4 is one of the best looking consoles ever, pre-order todayMore deals still alive:

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Media: Hobbit – Battle of the Five Armies BR/DVD/Digital $13much moreNew products & more:

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Play Super Mario 64 in beautiful HD for free in your browser

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Neo smartpen N2 instantaneously sends handwritten words and doodles to its iOS/Android app
Filed under: Tips and Tricks Tagged: 9to5Toys, Amazon Gold Box, Amiibo, app deals, Batman PlayStation 4, Bluetooth Speaker, coupon codes, Daily Deals, free apps, free shipping, giveaways, Hard Drives, NAS, networking gear, Nintendo, playstation 4, QNAP, video games 372278 372278 372278 372278 372278 372278 372278 b.gif?host=9to5mac.com&blog=22754319&pos

For more information about Tips and Tricks, 9to5Toys, and Daily Deals continue reading at 9to5Mac.

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CarPlay support added to Audio Books iPhone app for liste...

Today, 04:05 PM

Posted By x-bot in iDevice News

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Apple has only sanctioned a small set of App Store apps to support its CarPlay feature with Audio Books for iPhone today joining that limited list. The latest version of Audio Books adds integration with CarPlay head units for easily finding audiobooks to play through your car stereo on your drive.

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Audio Books is a free iPhone and iPad app from AudioBooks.com with a collection of over 60,000 audiobooks including 2500 free titles. New Audio Books users can claim one paid title for free after signing up for an account including the new Becoming Steve Jobs biography (Review$12+Amazon$13 iBooksFree Audible/Audio Books).

The CarPlay interface for Audio Books presents both saved books in your library as well as featured books from the service. You can also easily navigate through genres of audiobooks and quickly find free titles to listen to on your drive without signing up for an account. You can see the Audio Books CarPlay interface below:

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Aside from CarPlay integration, the new version of Audio Books includes a new design (but not iPhone 6 native resolution) and more:

What’s New in Version 5.0.3

-Fully updated user interface with a new minimalist look and feel
-Improved book browsing and general user experience for international users
-Full integration with CarPlay and select in-car infotainment systems
-Audio player updated to incorporate full functionality and controls without sub-menus
-Re-organized settings page displays critical account information more prominently
-Improved navigation throughout the app for a more intuitive user experience

Audio Books for iPhone is available for free on the App Store.


Filed under: Apps Tagged: App Store, Apps, audio, audio books, audiobooks, AudioBooks.com, Becoming Steve Jobs, Biography, books, CarPlay, CarPlay apps, Fiction, free audiobooks, free books, iPhone, non-fiction 372286 372286 372286 372286 372286 372286 372286 b.gif?host=9to5mac.com&blog=22754319&pos

Continue reading more about iPhone, Apps, and App Store at 9to5Mac.

What do you think? Discuss "CarPlay support added to Audio Books iPhone app for listening on the road" with our community.


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Google puts Pac-Man inside your Maps

Today, 04:00 PM

Posted By x-bot in iDevice News
Google has kicked off the April Fools’ Day festivities early this year by putting Pac-Mac inside of Google Maps. The game turns real-life roads into a virtual maze, and the more roads there are, the trickier it gets. The game works insidemf.gif


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